Data Deletion Request

Last updated: March 12, 2026

Under GDPR Article 17 (Right to Erasure), you have the right to request the deletion of your personal data. This page explains how the process works and how to submit a request.

1. What Happens When You Request Deletion

When you submit a deletion request, the following process begins:

• Day 0 — Your account is suspended immediately. No new conversations are processed. Billing stops.
• Day 1–29 — 30-day grace period. You can cancel the deletion request at any time during this period.
• Day 30 — All data is permanently deleted and cannot be recovered.

2. What Gets Deleted

The following data will be permanently removed:

• All conversations and customer messages
• Knowledge base documents
• AI processes and configurations
• Channel connections (email, Messenger, Instagram)
• Integration settings (e-commerce platforms)
• All user accounts associated with the workspace

Note: Billing records required by tax law (invoices, transaction history) may be retained for up to 5 years as required by applicable regulations.

3. Before You Request Deletion

Consider these alternatives before proceeding:

• Pause your subscription — keep your data intact while stopping billing temporarily.
• Remove specific integrations — disconnect individual channels or e-commerce integrations without deleting your account.

4. How to Request Deletion

Option 1: From your account

If you are logged in, go to Privacy & Data in your dashboard settings to submit a deletion request directly.

Option 2: Via email

Send an email to hi@zoye.ai with the following information:

• Your account email address
• Company or workspace name
• Confirmation that you understand the deletion is irreversible

We will respond within 48 hours.

5. Cancelling a Deletion Request

During the 30-day grace period, you can cancel your deletion request at any time. You will receive an email with a cancellation link when the request is submitted. You can also cancel from the email we send 7 days before the scheduled deletion date.

6. Legal Basis

This data deletion process complies with GDPR Article 17 (Right to Erasure). For full details about how we handle your personal data, see our Privacy Policy.

7. Contact

For any questions regarding data deletion, contact us:

• Piotr Zapolski Web Development
• ul. Cybernetyki 2B/124, 02-677 Warsaw, Poland
• NIP: 5811976789 | REGON: 523629115
• Email: hi@zoye.ai